FAQ & Legal

Our store takes payment when an order is placed rather than when it ships. You can cancel your pre-ordered item any time up until 7 days before the release date. Please note that Shopify and Paypal restrict the time frame for refunds through Shopify to 60 days. We will still refund your order but it will be sent as a payment through Paypal and won't show as a refund.
For any and all enquiries about 101 store orders please email:
When will my item ship?
Orders will be sent within 2-3 working days.
Blu-rays weigh approx 76g and DVDs weigh approx 80g. Box sets vary
"My item hasn't arrived" (NB: We cannot refund or replace items that the Royal Mail has lost until the below time frames have passed).
We send our items via the Royal Mail who state the following delivery time frames:
UK 2nd Class - 2-3 working days
Europe International Standard - 3-5 working days
RoW International Standard - 5-7 working days
If your item does not arrive within this time then please note the following:
UK - Non-delivery between 4 - 14 working days means your item is officially delayed. Please check with neighbours to see if a parcel has been left with them, check any outhouses you might have where mail may be left if it cannot fit through your letterbox and contact your local sorting office to see if the item has been returned to the depot as undelivered and awaiting collection.
UK - Non-delivery after 14 working days means your items is officially classed as lost. Please contact us (procedure below) confirming that you have not received your item. We will then offer a refund or replacement. We will use your email as evidence in any claim we take to the Royal Mail and you may be contacted in regard to this.
Europe - Non-delivery is classed as not receiving your item after 20 working days and Rest of the World is 25 working days. Again, once this time has passed, please contact us to confirm non-receipt. We will then offer a refund or replacement and your email may be used as evidence in any claim with the Royal Mail.
Please contact us via, stating your order reference number and confirming clearly the time passed since you received your shipping confirmation and that you have not received your item.
Costs are calculated on weight and location, using UK Royal Mail and standard international shipping.
To confirm which zone your postal destination is in, follow this link:
Our refund policy is 60 Days. Unfortunately we can’t offer you a refund or exchange after this period (unless the product has not yet been released). To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Every effort is made to maintain sufficient stock of all the products we offer. Potential inventory shortages at our distributor may impact our ability to fulfill an order. We reserve the right to cancel an order if we are, for any reason, unable to fulfill the order requirements. You will be issued a full refund.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: 101 Films Ltd, The Malthouse, Daveys Lane, Lewes, East Sussex, BN72BF.
Our products are shipped within 2-3 Days using the following carriers: Royal Mail. To return your product, you should mail your product to: 101 Films Ltd, The Malthouse, Daveys Lane, Lewes, East Sussex, BN72BF. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £30, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you would like to return an item, please email
Last Updated 2nd December 2017
101 Films Store ("us", "we", or "our") operates (the "Site"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
Information Collection And Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name ("Personal Information").
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information unless you have opted out on sign-up.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Changes To This Privacy Policy
This Privacy Policy is effective as of 15.03.2016 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.
Contact Us
If you have any questions about this Privacy Policy, please contact us via
101 Films Store is a trading name of 101 Films and is registered in England and Wales under number is a company registered in England and Wales under number 07766163. Their registered office is at whose registered office is at 30-34 North Street, Hailsham, East Sussex, BN27 1DW. The following terms and conditions listed below will apply between you and 101 Films Shop for the sale and purchase of the items contained in your basket. The terms do not affect your statutory rights.
Availability of Goods and Prices.
Goods will be sent to the address given by you in your order and stated in the Order Confirmation. Please note that occasionally goods ordered may, be sent to you in installments.
We make every attempt to ensure that all prices on our website are accurate, however discrepancies may occur. If we discover an error in the price of goods already ordered we will inform you as soon as possible and ask that you reconfirm your order at the correct price, whilst also giving you the option to cancel it. If we are unsuccessful in contacting you we will consider the order cancelled. If we cancel your order, you will receive a full refund. All prices include VAT.
We shall be under no obligation to fulfill an order for goods which were advertised at an incorrect price.
Payments for goods on our online shop can be made via PayPal or Shopify Checkout. Please visit their respective websites for information on their terms and conditions.
International Shipping
If your delivery address is not within the United Kingdom, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country; Tate Online advises each customer to contact their local customs office for further information.
You should be aware that cross-border shipments are subject to opening and inspection by customs authorities.
All product images on this site are the property of 101 Films store and are copyrighted as such. You do not have the right to use these images unless permitted to by us.
Whilst all efforts are made to ensure products have up to date images, errors may occur that shows an old image. This occurrence is rare but should you receive a product that does not match that on site and wish to receive a refund then please follow our refund policy, which can be accessed here.
All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, your order will not be accepted and 101 Films Shop will not be liable for any delay or non-delivery.
Age Restricted Material
Our products are certified by the BBFC and are age-restricted. Persons under the certification age stated must not purchase that item. For further information, please visit the BBFCs site here.
Use of our Websites
By accessing any part of our websites, you shall be deemed to have accepted our Terms and Conditions and Privacy Policy in full. We reserve the right to make changes to these terms and conditions at any time without notice, and it is your responsibility to ensure that you have read the latest version as this will govern your use of our websites.
Whilst we endeavor to ensure the accuracy of all information contained on our websites, we can make no guarantee that errors will not occur. We may make changes to the material or goods and services provided on our websites at any time without giving prior notice.
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern 101 Films Store's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term '101 Films Store' or 'us' or 'we' refers to the owner of the website whose registered office is The Malthouse, Daveys Lane, Lewes, East Sussex, BN72BF. The term 'you' refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
2. This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.
3. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
5. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
6. All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offense.